These Terms of Use explain the rules for using platemateth.com, buying from PlateMate vending machines, ordering meal plans and frozen sets, and taking part in the PlateMate partner program. Please read them carefully. How we handle personal data is described separately in our Privacy Policy.

1. About us and acceptance of these Terms

The website platemateth.com (the "Site") and the PlateMate brand are operated by HEALTHY FOOD 2024 CO., LTD., a company registered in the Kingdom of Thailand (formerly known to customers as OK Healthy Food).

Company
HEALTHY FOOD 2024 CO., LTD.
Registered address
18/395 Moo 5, Nong Prue Subdistrict, Bang Lamung District, Chonburi, Thailand
Company registration no.
0205567029088
Email
privacy.platemate@gmail.com
Phone
096-296-4888 (+66 96 296 4888)

By using the Site, buying our products or sending us any form, application or order, you agree to these Terms. Before you send a form, an application or an order message, we ask you to tick a box confirming that you accept these Terms and have read the Privacy Policy. Under the Electronic Transactions Act B.E. 2544 (2001), this electronic acceptance has the same legal effect as a signature on paper.

If you do not agree with these Terms, please do not use the Site and do not send us forms or orders.

You must be at least 20 years old (the age of majority under Thai law) or have the consent of your parent or legal guardian to place orders or take part in the partner program. Buying food from a vending machine is an ordinary everyday purchase and is not restricted by this clause.

2. Definitions

  • "PlateMate", "we", "us", "our": HEALTHY FOOD 2024 CO., LTD.
  • "You", "user", "customer": any person who uses the Site, buys our products or sends us a form, application or order.
  • "Products": ready meals, desserts, drinks and other food sold through our vending machines, meal plans and frozen sets.
  • "Vending machine" or "machine": a PlateMate food vending machine installed at a location in Thailand.
  • "Meal plan": a daily set of breakfast, lunch and dinner delivered for an agreed number of days.
  • "Frozen set": a fixed set of frozen dishes delivered to your address.
  • "Manager": our staff member who handles orders in WhatsApp, Telegram or another messenger.
  • "Partner program": our program that pays a bonus to people who help us install a machine in a building (section 11).
  • "Partner": a person who sends an application under the partner program.
  • "Location": one building or complex where a machine is installed.

3. Using the Site

3.1. Information on the Site

The Site is for information and for sending orders and applications. We try to keep it accurate, but the map, machine addresses, opening hours, menus, prices, photos and nutrition values may change without notice. The products available in a specific machine at a specific moment depend on stock and are not guaranteed. The price shown on the machine or confirmed by the manager prevails over the price on the Site.

3.2. Acceptable use

When using the Site you must not:

  • send false, misleading or someone else's data in forms, orders or applications;
  • send spam, automated or bulk submissions, or try to abuse forms, calculators or the bonus program;
  • copy the Site content or collect data from it with bots, scrapers or similar tools, except as allowed by law;
  • try to get unauthorised access to the Site, our servers or data, test vulnerabilities, overload the Site or spread malware;
  • use the Site in any way that breaks Thai law, including the Computer Crime Act B.E. 2550 (2007).

We may block access, reject applications or cancel orders connected with such actions.

3.3. Intellectual property

The PlateMate name and logo, the meerkat character, the slogan "Your Real Food Guardian", the design of the Site and machines, photos, texts and other materials belong to us or our licensors and are protected by Thai copyright and trademark law. You may view the Site and share links to it. Any other use, including copying photos or the logo for commercial purposes, needs our written permission.

4. Vending machines

4.1. Payment

  • Cash is accepted at all machines.
  • QR payments (PromptPay, TrueMoney, Alipay, WeChat Pay) are accepted at all machines.
  • Bank cards are accepted only at machines marked with card support on the Site. These readers accept a physical card only; contactless (NFC) payment is not supported.

Payment services are provided by banks and payment providers under their own terms. We do not receive or store your full card details.

4.2. Prices and products

The price and product information shown on the machine at the time of purchase apply. Before eating, please check the product, the packaging and the date on the label. Store and heat the product as stated on the label. Ready meals are perishable: if the label says to keep refrigerated, do so and eat the product within the stated time.

4.3. Access to machines

Many machines are located in condominiums, office buildings or gyms. Access depends on the rules of the building: some machines are available only to residents and their guests, members or staff. Opening hours of a building may limit access to the machine. We are not responsible for access rules set by a building.

4.4. Problems with a purchase

If the machine took your payment but did not dispense the product, gave you the wrong product, or the product is damaged, defective or past its date, contact us as soon as possible by WhatsApp, Telegram or phone (section 20) and send:

  • the machine location;
  • the date and approximate time of the purchase;
  • a photo of the product or the machine screen, if possible;
  • proof of payment (for example, a screenshot of the QR or card payment).

After checking the machine data, we will refund the amount or replace the product. For cash payments we check the machine's sales records. Please do not damage, shake or open the machine. You are responsible for damage caused by misuse of the machine.

5. Meal plans

  • How to order. You choose the calorie level and duration on the Site, tick the consent box and send the prepared message to our manager in WhatsApp or Telegram. Sending the message is a request, not a confirmed order.
  • Confirmation. The order is confirmed when the manager agrees the plan, start date, delivery address, price and payment with you in the chat.
  • Prices. Prices on the Site are per full day (breakfast, lunch and dinner). Discounts for longer durations and for the trial period are shown on the Site and do not stack. The final amount is the one confirmed by the manager.
  • Delivery. Meal plans are delivered free of charge within Pattaya, every two days, to the address agreed with the manager.
  • Changes, pauses and cancellation. Changes of address, delivery days, pauses or cancellation must be agreed with the manager in advance in the chat. Days that are already cooked or delivered cannot be cancelled. The conditions of any refund for days not yet prepared are agreed with the manager before payment and confirmed in the chat.
  • Health and allergies. Meal plans are balanced everyday food. They are not medical or therapeutic nutrition and do not replace a doctor's advice. Calculator results on the Site are approximate guidance only. You must tell the manager about any allergies, intolerances or dietary restrictions before ordering. If you have a medical condition, are pregnant or breastfeeding, consult a doctor before changing your diet.
  • Storage. Put the meals in the refrigerator right after delivery and follow the storage and heating instructions on the packaging.

6. Frozen sets

  • How to order. You choose sets on the Site, tick the consent box and send the prepared message to our manager in WhatsApp or Telegram. The order is confirmed when the manager confirms availability, the delivery date and time, the total amount and payment details.
  • Composition. Each set has a fixed list of dishes shown on the Site. Dishes in a set cannot be swapped. If you have allergies or special requests, ask the manager before ordering.
  • Limited batches. Some sets are produced in limited batches. If a set runs out, we will tell you and offer another date or a refund.
  • Delivery fees. The delivery fees, free-delivery thresholds and minimum orders shown on the Site apply at the time of your order. At the date of these Terms: Pattaya, 100 THB per order, free from 12 dishes; Bangkok, 250 THB per order, free from 24 dishes, minimum order 12 dishes.
  • Storage. Dishes are delivered frozen. Put them in the freezer immediately and keep them at −18 °C or colder. Under these conditions they keep for up to 6 months; the exact date is printed on each pack. Do not refreeze a dish after it has thawed. Heat the dishes as stated on the label.
  • Checking the delivery. Please check the order when you receive it. If something is missing, damaged or arrived thawed, tell the manager within 24 hours of delivery and send photos. We will replace the items or refund their price after checking.

7. Orders, prices and payment

  • All prices are in Thai baht (THB). If we are registered for VAT, prices include VAT unless stated otherwise.
  • A message from the Site is an offer to buy. A contract is formed only when our manager confirms the order. We may decline an order, for example if a product is not available, the delivery address is outside our area, or the order looks false or fraudulent. If you have already paid for an order we cannot fulfil, we will refund the full amount.
  • If the Site shows an obviously wrong price because of a technical or typing error, we may cancel the order or offer the correct price. You may then cancel without any cost.
  • For meal plans and frozen sets, the manager sends payment details after confirming the order (for example, bank transfer or PromptPay). Do not pay to any account that is not provided by our manager in the official PlateMate chat.
  • If you need a receipt or a tax invoice, please ask the manager when you place the order.

8. Delivery

  • We deliver to the address agreed in the chat, within the date and time window confirmed by the manager. Delivery times are estimates.
  • Please make sure someone can receive the order. If the courier cannot reach you or the address is wrong, we will try to contact you. Repeated delivery or a new delivery to another address may be charged.
  • The risk of loss or damage passes to you when the order is handed over to you or the person you named.
  • We are not responsible for delays caused by events outside our control (section 16), by the building's rules or by incorrect contact details.

9. Cancellations, returns and refunds

Nothing in these Terms limits your rights under the Consumer Protection Act B.E. 2522 (1979), the Direct Sales and Direct Marketing Act B.E. 2545 (2002) as amended, or any other Thai law that cannot be excluded by contract.

  • You may cancel a meal plan or frozen set order free of charge before it is confirmed by the manager.
  • Where the Direct Sales and Direct Marketing Act gives you the right to cancel a contract within 7 days of receiving the goods, you may use that right by written notice (a message in the chat or an email is enough). Because our products are perishable or frozen food, returns of delivered food may be limited to the extent permitted by law. In all cases we accept returns of products that are defective, damaged, unsafe or not as ordered.
  • For food safety reasons we cannot take back food that has been opened, thawed or stored by the customer, unless it was defective at the time of delivery.
  • Approved refunds are made within 15 days of our approval, to the original payment method or to a bank account in your name.

10. Allergens, nutrition and photos

  • Our products are made in kitchens that handle common allergens. Products may contain or may have been in contact with: milk, eggs, wheat and other cereals containing gluten, soy, fish, shellfish and crustaceans, squid, peanuts, tree nuts, sesame, celery and mustard. Always read the label. If you have a serious allergy, ask the manager about the ingredients before ordering and do not eat a product if you are unsure.
  • Labels on prepackaged products follow Thai FDA rules, including the Ministry of Public Health Notification No. 450 B.E. 2567 (2024) on labelling of prepackaged food. The label on the product prevails over the information on the Site.
  • Calories and macronutrients (protein, fat, carbohydrates) are approximate values per serving. Real values may differ slightly between batches.
  • Photos are for illustration. The real product may differ in appearance, plate and garnish.
  • We do not use pork in our meal plans as stated on the Site. Unless explicitly stated, our products are not certified halal, vegan or gluten-free.

11. Partner program

The partner program pays a bonus to people who help PlateMate get a vending machine installed in a residential building. The terms below apply together with the information on the page platemateth.com/partners/. If they differ, these Terms prevail.

11.1. Who can take part

  • Individuals aged 20 or older with full legal capacity, and legal entities registered in Thailand.
  • Our employees and their immediate family members cannot receive bonuses.
  • Typical partners are building management staff (juristic office), committee members, residents and owners, and real estate agents.

11.2. What the partner does

The bonus is paid for real help with getting the machine approved, not for simply naming a building. The partner introduces PlateMate to the building management or committee, helps arrange a meeting and, if needed, supports the idea at a meeting. PlateMate prepares the proposal, signs the agreement with the building, installs and services the machine.

11.3. Which buildings qualify

  • Condominiums and residential buildings in Bangkok and Pattaya.
  • We count occupied apartments = number of apartments × occupancy rate, rounded to a whole number. The numbers given by the partner are checked by us.
  • At the moment we consider buildings with 500 or more occupied apartments. Smaller buildings may be put on a waiting list. A waiting-list application does not create a right to a bonus.

11.4. Bonuses

Signing bonus. Paid after the machine has been installed and started working at the location:

Occupied apartmentsSigning bonus
Fewer than 500No bonus, waiting list
500–7492,000 THB
750–9993,000 THB
1,000 or more4,000 THB

Performance bonus. From 2,000 to 4,000 THB after the first full month of the machine's operation, if the location shows good sales. Whether the bonus is paid and its amount within this range are decided by PlateMate in good faith, based on the machine's sales.

  • The bonus is calculated per location. A partner who helps with several buildings receives a separate bonus for each building where a machine is installed. Each building needs a separate application.
  • One bonus per location. If several people apply for the same building, the bonus goes to the person whose help actually led to the installation. If this cannot be determined, it goes to the first confirmed application.
  • No bonus is paid if the machine is not installed, including when the building refuses or the agreement with the building ends before installation.

11.5. Payment and taxes

  • The signing bonus is paid within 7 days after the machine is installed. The performance bonus is paid after the first month's results are assessed.
  • Payment is made by PromptPay or bank transfer to an account in the partner's own name.
  • To make the payment, we will ask for the partner's full name, Thai ID card or passport number, tax identification number if different, and bank details. Without these details we cannot pay the bonus.
  • Where required by the Thai Revenue Code, we will deduct withholding tax from the bonus and issue a withholding tax certificate (50 Tawi). The partner is responsible for declaring the income and paying any other taxes.

11.6. Honesty and transparency

  • The partner's involvement must be open. The building management may be told that the partner helps PlateMate.
  • The partner must follow the building's rules and, if employed by a building or management company, the policies of their employer. If your employer does not allow you to receive such a bonus, do not take part.
  • The partner must not offer or give money, gifts or other benefits to building staff, committee members or anyone else to influence the decision.
  • The partner must not provide false data, pretend to represent PlateMate, sign any document on our behalf or make promises in our name.
  • The partner must not send spam or mass messages in PlateMate's name.
  • If these rules are broken, we may refuse the application, refuse to pay the bonus or ask for an unduly paid bonus to be returned.

11.7. Other conditions

  • PlateMate decides at its sole discretion whether to install a machine in any building. We may decline any application without giving reasons.
  • The number of available machines shown on the Site (for example, "16 machines left for new locations") is for information and may change at any time.
  • The partner is an independent person. Taking part in the program does not create an employment, agency, partnership or joint venture relationship.
  • The partner must keep confidential the commercial terms of our agreements with buildings that they learn about.
  • We may change or end the program at any time by publishing the change on the Site. Changes do not affect bonuses already earned for machines installed before the change.

12. Your messages, applications and feedback

You are responsible for the information you send us in forms, applications, chats and emails, and confirm that it is accurate and that you have the right to share it. If you send us reviews, suggestions, photos or ideas, you allow us to use them free of charge to improve our products and service. We will not publish your name or photos without your permission.

13. Disclaimers and limitation of liability

  • The Site is provided "as is". We do not guarantee that it will always be available or free of errors.
  • We are not liable for indirect losses, such as lost profit, that you suffer because of the use of the Site or a temporary unavailability of a machine.
  • Our total liability for a specific order is limited to the amount you paid for that order. For the partner program, our liability is limited to the bonus that is due under these Terms.
  • These limitations do not apply to liability for death or personal injury, for our wilful misconduct or gross negligence, for unsafe products, or to any other liability that cannot be limited under Thai law, including the Unfair Contract Terms Act B.E. 2540 (1997) and the Liability for Injuries Resulting from Unsafe Goods Act B.E. 2551 (2008).

14. Indemnity

If you break these Terms or the law, for example by sending false applications, using someone else's data or abusing the Site, and this causes losses to PlateMate or claims from third parties, you must compensate those losses to the extent allowed by Thai law.

15. Third-party services

Orders and communication go through third-party services such as WhatsApp, Telegram, email, map services and payment providers. These services are governed by their own terms and privacy policies. We are not responsible for their availability or for how they process data. Links to other websites are provided for convenience only.

16. Force majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, floods, epidemics, government orders, power or internet outages, failures of payment systems, strikes, traffic accidents or building closures. In such cases we will inform you and offer a new date or a refund for undelivered products.

17. Changes to these Terms

We may update these Terms, for example when our products, prices or the law change. The new version is published on this page with a new date. Orders and applications are governed by the version in force when they were sent. If you keep using the Site after an update, you accept the new version.

18. Governing law and disputes

  • These Terms are governed by the laws of the Kingdom of Thailand.
  • If you have a complaint, please contact us first (section 20). We will try to resolve it quickly and fairly.
  • As a consumer, you may also contact the Office of the Consumer Protection Board (OCPB, สคบ.), hotline 1166.
  • Disputes that cannot be resolved by agreement are settled by the competent courts of Thailand.

19. Language

These Terms are published in English, Thai and Russian. If the versions differ, the English version prevails to the extent permitted by law.

20. Contact us

Company
HEALTHY FOOD 2024 CO., LTD.
Address
18/395 Moo 5, Nong Prue Subdistrict, Bang Lamung District, Chonburi, Thailand
Email
privacy.platemate@gmail.com
Partner program
partners.platemate@gmail.com
Phone
096-296-4888 (+66 96 296 4888)
WhatsApp
+66 62 780 4528
Telegram
@okhealthyfood